TECHNICAL ASSISTANCE
| Common Problems | Possible Reasons | Solutions |
|---|---|---|
| Why am I unable to press the switches located at the base of the lamp? | The switches on the base of the lamp are not in place. | Please tighten the battery cover fully so the switches are aligned. |
| The indicator lights on the charger are green however, the lamp is not charging. | The battery is disconnected from the unit. | Please connect the battery to the allocated space on the lamp (refer to page 2 of the user manual). |
| Why am I unable to operate the lamp with the remote control? | The battery might have been removed from the lamp and the remote control has not been synchronized with the lamp again. | Please synchronize the remote control with the lamp by following the five simple steps mentioned on page 5 of the User Manual. |
| Why am I unable to switch on my lamp? | The battery is fully discharged. | Please recharge your Bellolite lamp for at least 1.5 to 2 hours. (refer to page 7 of the user manual) |
| Why does my lamp flicker when I turn it on? | The lamp was last switched off on the candle flickering mode. | Please press the right button once to switch back to lamp mode (refer to page 4 of the user manual) |
Support
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FAQ
BelloLite, is a commendable name in the cordless lamp & lights venture. We can do OEM & ODM of any type of cordless lighting as per your request. We can help offer the best suitable product for your need. We are always there to answer your enquiries before and after buying our products.
OEM & ODM. Custom made cordless lighting. Logo printing and branding in you name. Manufacture glass as per your requirement..
We can ship the goods to you by air, courier or by sea to your destination depending on your requirement..
Is there any specific quantity that needs to be maintained while wanting to distribute our products?
Answer- The quantity depends on if you want to be the sole distributor or not. You need to maintain a monthly sales target to be our agent of distributor.
Answer. Yes. We can personalise the product as per your requirement if feasible. .
Answer- Yes you can buy directly from us if we do not have a distributor in your country..
Answer- All our products are CE, ROHS & FCC certified. Also all the adaptors we use with our product has certification for the whole world..
Answer- Yes. All our products come with a one year limited warranty. We will repair or replace the product free of cost in case of manufacturing defect. For more details please check our warranty.
Answer- Yes our product will work all over the world as our product is 110-240V 50-60Hz. We will usually ship our product included with your country plug point if available.
Answer- The shade of the table lamp is in one colour. The lamp we use inside has many colours including white or warm white depending on the lamp.
Answer- Where we state that our product is cordless means that the product is battery operated or rechargeable. Once you recharge or put in batteries then you can place the product where ever you want to keep without any wires attached to the product..
Answer- Rechargeable means that there is a built in rechargeable battery inside your product that can be charged using the cable or adaptor supplied with the product. The product can usually be charged more then 500 times depending on the way it is used.
Answer- Yes. You can change the shades in some of our products while using the same lamp in some of our product ranges.
Answer- Yes. We can change the battery inside some of our products. For more information you can directly contact us.
Answer- We only accept payment by TT & Paypal 100% before shipping out the goods. We can also accept L/C if the value of the order is more then USD 25000.00.
Answer- Delivery time depends on the product & quantity ordered. Usually it is 3 days to 1 month.
Warranty
Bellolite warrants the products sold by it to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Bellolite shall repair or replace any part which is found to be defective within the warranty period. This warranty extends only to the original purchaser who acquires new product from Bellolite or its authorized resellers.
In no event shall Bellolite be liable for any claim made outside the warranty period or for any other claims or damages including but not limited to, claims for faulty design, negligent or misleading advice, incidental or consequential damages or injury to any other person, corporation or entity. The warranty shall not apply where such repair or parts replacement is required because of accident, neglect or misuse, or where equipment is modified, installed or repaired otherwise than in accordance with Bellolite's maintenance and servicing instructions, or where any component or accessory not supplied by Bellolite is attached.
This warranty does not include the battery pack. Our battery manufacturers warrant their batteries to be free from defects in workmanship and material under normal use and service conditions for a period of one year after the original date of purchase. However, this warranty does not warrant the effective life (length of service) of the battery since the effective life of a battery is primarily determined by the usage patterns and the care taken over the battery's lifetime. All claims are limited to the repair or the replacement of the products only and do not include transportation charges.